At Drop Flares, we want customers to have a clear understanding of how returns, replacements, and refunds are handled. This policy explains the general process for return and refund requests for purchases made through our store.
This is a practical store policy for customer guidance. For any case-specific questions or support, please contact [email protected].
To be considered for a return, an item should generally be unused, in its original condition, and returned with original packaging, tags, accessories, or any included materials where applicable. Return requests should be made within a reasonable time after delivery.
If you receive a damaged, defective, incomplete, or incorrect item, please contact us as soon as possible after delivery so we can review the issue and arrange an appropriate solution.
Depending on the case, we may offer a replacement, store credit, partial refund, or full refund after inspection and approval.
Some items may not be eligible for return due to hygiene, safety, customization, product sensitivity, clearance status, or other business reasons. Non-returnable categories may include items that are used, damaged after delivery, customized, perishable, intimate, or otherwise unsuitable for resale.
To request a return, refund, or exchange, contact [email protected] with your order details and reason for the request. Customers should contact support for case-specific help.
Once a returned item is received, we may inspect it to confirm its condition and verify the reported issue. Approval of a return or refund is not automatic and depends on inspection results, product condition, and compliance with this policy.
If a refund is approved, it will generally be processed using the original payment method where possible, or another suitable method if necessary. Processing times may vary depending on the payment provider, bank, or payment channel.
If you would prefer an exchange, we may offer a replacement item where stock is available and the request qualifies under this policy. If a replacement is not available, another solution such as a refund or store credit may be considered.
Return shipping responsibility may depend on the reason for the return.
If you need to cancel an order, please contact us promptly. Orders that have already been processed, packed, shipped, or handed to a courier may not be cancelable. If cancellation is still possible, any approved refund will be handled according to the payment status and order stage.
We encourage customers to report delivery issues and request returns as soon as possible after receiving the item. Delayed claims may be harder to verify and may affect eligibility depending on the product and circumstances.
If you have any questions about returns, exchanges, damaged items, or refunds, please contact [email protected]. Customers should contact support for case-specific help.
